Frequently asked questions
Insurance comes with a lot of questions. Here are straightforward answers about coverage, quotes, consultations, enrollment and working with Fredrick Insurance — in plain English, with no jargon.
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The basics
We help individuals, families, self-employed professionals, educators and businesses understand and compare insurance options. The goal is to make the process easier to follow so you can make an informed decision about your coverage — in plain English, without a sales pitch.
We are based in Denton, TX and serve clients across North Texas. Plan availability and options can vary by location and by individual circumstances, so get in touch and we can talk through what may be available to you.
A broker can help you understand the options available to you, compare the differences that actually matter, and explain insurance terminology in ordinary language. Instead of sorting through everything alone, you have someone who can walk you through the choices. We are independent, so we have no loyalty to any single company.
We work with health insurance, dental insurance, life insurance, group benefits, small business coverage, income replacement (disability), and teacher-specific plans that supplement TRS coverage. You can see the full range on our services page. Availability depends on your situation and on the products offered in your area.
Getting started
Yes — completely. There is no charge for our time, our advice or our plan comparisons, and no obligation to buy anything. Brokers are compensated by insurance carriers, not by clients, so you pay the same premium whether you work with us or go directly to a carrier.
We start by learning about your situation and what you are looking for — your current coverage, your priorities, your budget and your questions. From there we help you understand the options that may fit. No scripts, no quotas, and nothing you have to decide on the call.
Most consultations run about 20–30 minutes, by phone or video. We keep them focused — the aim is for you to leave understanding your options, not to fill an hour.
It helps to know who needs coverage, your current insurance situation, a rough budget, any doctors or providers you want to keep, any prescriptions you take regularly, and anything specific you are worried about. Not every situation needs all of this — bring what you have and we will work from there.
Yes. You can request a quote directly and we will follow up if we need anything else to put options in front of you. If it turns out a conversation would be quicker, we will say so.
Individuals & families
There is no single plan that is right for everyone. What usually matters is your budget, the deductible, which providers are in network, the prescriptions you take, the care you expect to need, and what is actually available to you. We help you weigh those against each other — see health insurance for more detail.
A deductible is the amount you may need to pay for covered healthcare services before certain plan benefits begin to pay. How it works — and which services it applies to — varies by plan, so always check the specific plan documents.
Coinsurance is a percentage of the cost of a covered service that you may be responsible for once the plan’s requirements have been met. The percentage and the rules around it depend on the specific plan.
A provider network is the group of doctors, hospitals and other providers that participate with a particular plan. Checking whether the doctors you already use participate is often one of the more important comparisons to make.
Yes — that is one of the most useful things we do. We lay the available options out side by side so you can see the differences in cost, benefits, provider access and the trade-offs, in plain English rather than a spreadsheet of jargon.
Everyday care
Yes — dental can be arranged on its own, for an individual, a family, a group or on an association basis. See dental insurance for what our plans include, and we can review which options fit your situation.
Look at preventive care, deductibles, waiting periods, the annual maximum, which services are covered, the provider network and your share of the cost. These vary a lot between plans, and the differences are usually where the real value sits.
Some dental plans provide benefits for major services, but which procedures are covered — along with any waiting periods, limits and cost sharing — varies by plan. Always review the specific plan details before enrolling.
Working for yourself
Working for yourself usually means no employer benefits package and no HR department to explain one. Which options are open to you depends on your location, your household, your business setup and what is currently available. We can talk it through — see self-employed coverage for more.
Family coverage options may be available depending on the plan and your circumstances. We can review the choices for you and for eligible family members together, rather than treating them as separate problems.
Yes. A change in employment can affect both your options and your timing, and the timing part is easy to get wrong. Get in touch as early as you can and we will review the alternatives that apply to your situation.
Employers
Yes. We work with businesses looking for health and benefit solutions for their teams. What is available depends on the size of the business, what employees need, eligibility and the plans on offer. See small business and group benefits.
Benefits form part of how a business supports and compensates its people, and they often matter when someone is deciding whether to join or stay. Whether it makes sense, and in what form, depends on the business, the workforce, the budget and the goals.
Plan structures and benefit options vary, and the right combination is rarely the same twice. We help a business review the choices available and understand how each might fit — including which coverage types to offer and how they are funded.
Teachers
Yes. We work with Denton ISD and North Texas educators as TRS supplement specialists, and we can help you understand the options available alongside the benefits you already have.
We start from what you already have, then look at what a supplement could add and where the gaps actually are. The right answer depends on your existing benefits and your own circumstances, so it is worth a short conversation rather than a generic recommendation.
After you choose
We guide you through the next steps for the coverage you have chosen and tell you what information or documentation is needed. You will not be handed a form and left to work it out.
Yes — this is where we really stand apart. We stay with you for claims questions, billing disputes, policy changes, ID cards and annual renewals. You get Katherine or John’s direct line, not a call centre.
Life and business circumstances change — a new job, a new baby, a growing team. Get in touch when something shifts and we will review where you stand and what options are open to you.
Still have questions?
Every situation is different. If you didn’t find the answer you were looking for, we’re happy to talk it through and help you understand your options — no pressure, no obligation.
Fredrick Insurance Brokers is an independent licensed insurance agency serving Denton, TX and all of North Texas. Licensed by the Texas Department of Insurance. Insurance products and availability vary by state and individual circumstances. The answers on this page are general information, not advice about a specific plan — always review the plan documents. This page does not represent all available Qualified Health Plan options. To review all available ACA marketplace plans, visit HealthCare.gov.